Customer Service page for EvolveFitWear.com
- Contact Us
- We'd love to hear from you!
CHAT CALL during office hours 888-708-5585 email@example.com
- 222 SE Alder St. Portland, OR 97214
hours: 8am-5pm M-F (PST)
- Shipping & Delivery
- You will immediately receive an email notification letting you know that your order has shipped along with a tracking number for your reference.
Most all orders ship within 24 hours* (same day if placed before 2pm PST). All orders ship from either Oregon or California.
*exception: made-to-order items from Sandra McCray, Blooming Lotus & Ravishing Jewelry take aprox 7 days until they are shipped.
COST VIA TIME FOR free USPS First Class 3-5 days orders $75+ $4.95 USPS Priority 2-4 days orders $75- $12.00 UPS Ground 5 days all $22.00 UPS 2-Day 2 days all
We ship to most all countries worldwide! Select your country at checkout, if you dont see your country in the drop-down list please contact us. If the items you purchased are being warehoused in different locations, an additional 2-4 days of processing time before your order ships. If this is the case, you will receive an email letting you know within 24 hours.
COST VIA TIME FOR $15 USD USPS First Class 2-3 weeks* all orders $40 USD USPS Priority 6-10 days* all orders
- International customers note: Evolve Fit Wear is not held responsible for any additional time while packages are in transit to your country or held by customs. Applicable taxes, duties and import tax is the responsibility of the recipent. Our tracking information only shows information up until it departs the USA, please contact your local post office for updated tracking info.
- Returns & Exchanges
- We are happy to accept returns within 30 days of your purchase (International orders within 60 days). Please make sure your items are unwashed & unworn, with the tags still attached.
- Please send items back to our office with this RETURNS form (if you can not print out please send your name, phone number & order number)
- EVOLVE FIT WEAR
222 SE ALDER ST.
PORTLAND, OR 97214
- Within 7 days of receiving your items, an email will be sent to you. Exchanges: if you would like to receive your items sooner, please re-order the item and send the exchange item back as a refund. Please email us to firstname.lastname@example.org and we'll refund you any shipping charges you incurred. Note, we do not provide prepaid shipping labels. However, If you are exchanging an item we do ship that back to you for free.
- ITEMS NOT ACCEPTED: sale items, yoga mats, towels & accessories, headbands & all Sandra McCray (size exchange only)
- We carry many different brands and the sizing changes. Please view the "size chart" section on each product tab.
If you have questions please call 888-708-5585 or email us email@example.com. We're happy to help!
- Payment, Pricing & Promotions
- We are out of Oregon, so there is no sales tax on any items!
We accept PayPal & major credit cards (Visa, MC, Discover and American Express).
If you were entered store credit, please proceed to checkout as usual and apply your coupon code at checkout. It will take that off your future order.
- Viewing Orders
- Once you log into your account, go to the "orders" tab. You will see all history of orders, tracking information and method of payment in your profie. Please contact us with any questions.
- Privacy & Security
SAFE AND SECURE SHOPPING
WHAT PERSONAL INFORMATION DOES EVOLVE FIT WEAR GATHER ABOUT CUSTOMERS?Information That You Provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.
Automatic Information: Some information is received and stored automatically whenever you interact with us. "Cookies" are one example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
Information from Other Sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience.
HOW DOES EVOLVE FIT WEAR USE YOUR CONTACT INFORMATION?
We use your contact information for the following purposes only:Register you as a user on our website;
Manage and/or maintain your user account and wish list on our website;
Process and deliver purchases, returns, backorders etc;
Communicate with you and provide customer support;
Let you know about products, promotions and events that might be of special interest to you;
If for some reason you would prefer not to receive emails from EVOLVE FIT WEAR simply email us at: firstname.lastname@example.org with the word "UNSUBSCRIBE" in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.
HOW DOES EVOLVE USE YOUR OTHER CUSTOMER INFORMATION?Customize our services and product offerings to suit your needs and interests;
Record purchases that you have made on our website;
Let you communicate with us through social networks and other media;
Allow you to post comments on our website, on social networks and other media;
Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;
Comply with applicable legal requirements, industry standards and our policies.
DOES EVOLVE SHARE CUSTOMER INFORMATION?
Your privacy is always respected when you shop with EVOLVE FIT WEAR. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.
HOW SECURE IS MY CUSTOMER INFORMATION?
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. EVOLVE FIT WEAR is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
CONDITIONS OF USE, NOTICES, AND REVISIONS